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Shelby County CSA - Energy Crisis Program (For Imminent Cutoff) NO IN-PERSON SERVICES

3772 Hickory Ridge Mall Suite 516
Hickory Ridge Mall
Memphis, TN 38115

(901) 222-4212

www.shelbycountycsa.org/services/energy-assistance

Description:

Provides utility assistance as funding is available to Shelby County residents with past-due or cutoff notices or who have had their utilities cut off who meet low-income guidelines and have one of the following in the household: adult ages 60 and over, adult or child with disability, child under the age of 6, unavoidable emergency or loss of income within last 90 days causing difficulty paying utility bill. NOTE: CSA only pays the portion of MLGW bill that covers electricity and gas, CANNOT pay for deposits and no longer pays reconnect fees to get utilities turned back on. During the COVID-19 crisis, CSA is only accepting application via email or mail. Download the application at website (https://shelbycountycsa.org/covid-19). Email all utility assistance applications to LIHEAP@shelbycountytn.gov with your supporting documents. Please note that all emailed applications are unsecured and you should always use your discretion when sending personal information online. May also mail applications and documents to: Shelby County CSA Utility Assistance, 3772 S Hickory Ridge Mall Suite 516, Memphis, TN 38115. NOTE: PERSONS WHO HAVE RECEIVED HELP FROM CSA PREVIOUSLY BETWEEN OCTOBER 1, 2017 AND SEPTEMBER 30, 2019 DO NOT HAVE TO PROVIDE DOCUMENTS; THEY CAN JUST REAPPLY ONLINE AT THE WEBSITE. PERSONS WHO ARE NEW APPLICANTS OR WHO HAD RECEIVED HELP PRIOR TO OCTOBER 2017 WILL HAVE TO APPLY ONLINE AND EMAIL NEEDED DOCUMENTS TO THE AGENCY. PERSONS MAY NOW ALSO DROP OFF APPLICATIONS IN THE DROPBOX AT 3772 Hickory Ridge Mall Suite 516, Hickory Ridge Mall 38115, but still there will be no in person services available at this time due to COVID-19.

Phone Numbers

To leave a voicemail message

(901) 222-4212

Address Listings

Mailing
(Primary)
3772 Hickory Ridge Mall Suite 516
Hickory Ridge Mall
Memphis, TN 38115

Contacts

STAFF

Primary Contact

Hours:

Mon - Fri 8:00 am - 4:30 pm

Intake Process:

EMAIL APPLICATION WITH SUPPORTING DOCUMENTS; MAY ALSO MAIL APPLICATION AND DOCUMENTS to: Shelby County CSA Utility Assistance, 3772 S Hickory Ridge Mall Suite 516, Memphis, TN 38115. . Applicants must provide completed, signed application, copy of most recent utility bill, copy of proof of household income, copies of social security cards and proof of age for all household residents.

Program Fees:

No Fee

Languages:

Spanish

Eligibility:

Households in Shelby County with utility bills past due or cutoff notices or utilities which have been cut off who meet low-income guidelines; if clients have one of following in the household they may be eligible for additional assistance: adult ages 60 and over; adult or child with disability; child under the age of 6; or unavoidable emergency or loss of income within last 90 days causing difficulty paying utility bill.

Date of Official Change:

May 12, 2020

Geography Served

  • Tennessee
    • Shelby County

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    Geography Served

    • Tennessee
      • Shelby County

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