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Memphis Light, Gas and Water - Payment Extension Requests

220 S Main Street
Memphis, TN 38103

(901) 544-6549

www.mlgw.com/payarrange

Description:

Provides online form to request payment extension for utility bills beyond current due dates. If already cut off, customer must pay cut-off amount in full and is not eligible for special payment arrangement. Go to http://www.mlgw.com/payarrange to request an extension online. Customers requesting extensions must have received cut-off notices within 10 days of calling and pay 25% of balances within 4 days after due dates of cutoff notices. Balances are extended for up to eight days past cut-off dates. EXCEPTIONS to these guidelines are available to customers with proof of temporary financial hardship caused by unemployment, hospitalization, or death of family member. May request payment extension by calling (901) 544-6549 or by walking into any MLGW office.

Phone Numbers

Main

(901) 544-6549

Address Listings

MailingPO Box 430
Memphis, TN 38101-0430
Physical
(Primary)
220 S Main Street
Memphis, TN 38103

Hours:

Mon - Thu 8:30 am - 5:00 pm; Fri 8:30 am - 6:00 pm; Customer Care Call Center Hours: Mon - Fri 8:00 am - 6:00 pm

Intake Process:

Go to website to request extension. Customers must provide MLGW account numbers, last four digits of Social Security numbers, and working email addresses. May also request payment extensions by phone at (901) 544-6549 or in person at any MLGW office.

Program Fees:

No Fee

Eligibility:

MLGW customers needing payment extensions on accounts with cut-off notices received within the last 10 days, working email addresses, and whose services are still on.

Date of Official Change:

September 22, 2019

Geography Served

  • Tennessee
    • Shelby County

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